Experiencing issues with our app? Below, you'll find some common issues and our suggested solutions to help you resolve them quickly.

<aside> 💡 Last updated: 19 Mar, 2024

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1. OpenAI API Issues

API Key Not Working?

Your API key is not working. You need a **paid API account** on OpenAI in order to use the ChatGPT API Key (the free trial won't work). To verify that you have a paid API account, go here and make sure you have your billing info added: <https://platform.openai.com/account/billing/overview>. Note that you **do not** need to have a ChatGPT Plus subscription, it's **not needed**. If you already have a paid OpenAI account, check to see if you still have sufficient credits. Also, try creating a new API key and trying again. If this problem persists, please contact support.

Reason: Issue with your OpenAI API account - Ensure you have a paid OpenAI account (do not need a ChatGPT Plus subscription since OpenAI API and ChatGPT Plus are billed separately.

Solution: Please go to https://platform.openai.com/account/billing/overview to set up your prepaid billing.

Unable to access GPT-4

Sorry, OpenAI has rejected your request. Here is the error message from OpenAI: The model gpt-4 does not exist or you do not have access to it. Learn more: [<https://help.openai.com/en/articles/7102672-how-can-i-access-gpt-4>](<https://help.openai.com/en/articles/7102672-how-can-i-access-gpt-4>).

Reason: Seems your OpenAI credit balance has been run out.

Solution: Please go to https://platform.openai.com/account/billing/overview to add extra credit to your OpenAI account.

Exceeded Quota (Error Code 429)

Error Code 429 - You exceeded your current quota, please check your plan and billing details.

Solution: Please check out the article provided by OpenAI and try their solutions to see if it works: https://help.openai.com/en/articles/6891831-error-code-429-you-exceeded-your-current-quota-please-check-your-plan-and-billing-details

No such organization error

Sorry, OpenAI has rejected your request. Here is the error message from OpenAI: No such organization: sk-….

Reason: This error usually occurs if an API key is incorrectly entered as an organization ID

Solution: