1. Enable debug log

Go to DevUtils → Preferences... (or press ⌘,) → General → Tick the “Write debug logs”.

<aside> 💬 If you have the “Write debug logs” already enabled, please open the logs directory and delete/move the existing logs first. This is to ensure the logs you send is minimal and contains relevant information.

</aside>

2. Restart app

Restart the app and perform the action that have issue.

3. Collect the app logs

Go back to the Preferences panel and click Open logs directory.

4. Send the logs

Send the logs to your support ticket or email it to [email protected].

Need help?

Contact [email protected] for more information.